Customer Care
Customer Care
We’re here to ensure every part of your experience with BeLo feels considered and seamless. If you need assistance at any stage — before or after your purchase — our team is available to help.
Orders & Shipping
All orders are carefully prepared and dispatched from Australia within 5-7 business days.
Estimated delivery times:
- Australia: 2–6 business days
- New Zealand: 3–6 business days
- United States & United Kingdom: 6–10 business days
- Europe: 7–12 business days
Express delivery options are available at checkout.
Once your order has been dispatched, you will receive tracking details via email.
Returns & Exchanges
We accept returns on full-priced items within 14 days of delivery, provided the item is unused and in its original condition.
To request a return, please contact us at the email below with your order details.
Return shipping costs are the responsibility of the customer unless the item is faulty.
Product Care
Each piece is crafted using materials designed to age with use. Subtle variations and marks are a natural part of the character of the product.
To maintain your bag:
- Avoid prolonged exposure to moisture
- Store in a cool, dry place when not in use
- Use a soft cloth to clean when needed
Payments
We accept all major credit cards, as well as secure payment options available at checkout.
All transactions are processed in Australian Dollars (AUD).
Contact
For any enquiries, please contact us at:
hello@beloclassics.com
We aim to respond within 1–2 business days.
A Note
BeLo pieces are designed to be lived with — to carry, wear, and evolve over time. If something doesn’t feel right, we’ll always do our best to make it so.